RETURNS & EXCHANGES

WE ACCEPT RETURNS FOR ANY REASON SUBJECT TO THESE CONDITIONS…

Returned items must be sent back within 28 days from you receiving the order and must be in a saleable condition. For example we cannot accept returns that smell of smoke or are covered in pet hair. Items should be returned unwashed in the original packaging and include all labels and tags attached. Footwear returns must include the box in original condition, which must itself be packaged before returning. Please DO NOT attach the returns label directly to the box. We reserve the right to charge a £10 re-boxing fee if these conditions are not met. All items will be thoroughly inspected upon return. Due to hygiene reasons we cannot accept returns of any of the following: Bodysuits, swimwear, underwear, hosiery, earrings, body piercing items, cosmetics or hair dye.

HOW TO RETURN ITEMS

If you want to send some items back just send us an email to admin@fatdogretail.com and we will send you the return address and return instructions, as soon as we have the item back we will issue a refund or replace the item, whichever you prefer.